Privacy
policy

At City Road Therapy we are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes.

By using our website, you’re agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to kate.cityroadtherapy@gmail.com or in writing to Kate Roberts, Centre Manager, City Road Therapy, 335 City Road, London, EC1V 1LJ. Alternatively, you can telephone Kate on 07913 225598.

Who are we?

We are City Road Therapy, a practice of experienced counsellors and psychotherapists working in Islington, North London. We provide professional support to people trying to manage current stresses or longer term problems. All our therapists have a wide range of trainings and backgrounds yet we all share a commitment to working with integrity.

We are a company limited by guarantee, no. 09186632. Our registered address is 167 Southborough Lane, Bickley, Kent BR2 8AP.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.

How is your information used?

We may use your information to:

• Process and log room bookings that you have submitted (if you are a therapist booking a room at our practice)
• Deal with entries into any competitions we may run via our website or social media channels, or any special offers we may offer
• Seek your views or comments on the services we provide
• Notify you of changes to our services
• Send you communications which you have requested and that may be of interest to you.

These may include information about our open days and room hire offers, and details about London CPD events for therapists. We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

Third Party service providers working on our behalf:

We may pass your information to our third party service providers (for example, our freelance social media manager), agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

Please be reassured that we will not release your information to third parties beyond the City Road Therapy network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about London CPD events, other information we deem useful for therapists, including details about our open days and special offers on room hire, then you can unsubscribe or update your preferences by clicking on the link of each email we send you. Or you change your marketing preferences at any time by contacting us by email: kate.cityroadtherapy@gmail.com or telephone Kate on 07913 225598.

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: kate.cityroadtherapy@gmail.com, or write to us at: Kate Roberts, Centre Manager, City Road Therapy, 335 City Road, London, EC1V 1LJ. Alternatively, you can telephone Kate on 07913 225598. You have the right to ask for a copy of the information City Road Therapy holds about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted.

Non-sensitive details (for example, your email address) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information (for example, your job title) to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of ‘cookies’

Like many other websites, the City Road Therapy website uses cookies. Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.

What are cookies?

Cookies are widely used tiny pieces of software (files) that are installed on a computer or mobile device when an individual visits a website.

Windows Explorer, which is one of the main internet browsers, will usually store these files in a folder called ‘cookies’ in ‘documents and permissions’ on computers running Microsoft Windows.

Cookies allow websites to recognise that a user on an individual computer has previously visited the site. The cookies save some information about that user for when the person accesses the site in the future.

By using and browsing the City Road Therapy website you consent to cookies being used in accordance with our privacy policy. If you do not consent, you must turn off cookies or stop using our site.

Refusing cookies

Most browsers allow you to turn off cookies. Note that switching off cookies may restrict your use of the website and/or delay or affect the way in which it operates.

Managing cookies for each browser differs, so below are some links to more detailed information for some of the more popular browsers:

• Internet Explorer
• Firefox
• Safari
• Chrome
• Opera

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. 

What types of cookies are there?

There are four types of cookie:

Strictly necessary cookies

These are cookies that are essential to make a website work and enable features that users have specifically asked for. These types of cookies are commonly used with shopping baskets or e-billing (for example, if you are a therapist booking a room at our practice). Without use of cookies, these features of the website could not operate.

Session cookies

Session cookies are removed from your computer when you close your browser and are mainly used, for example, to store information about the items in your shopping basket (eg. if you are a therapist booking and paying for a therapy room at our practice) .

Performance cookies

These cookies collect anonymous information about users for the purpose of assessing the performance of a website. Common uses include well-known web analytics tools such as Google Analytics.

At City Road Therapy we use both Google Analytics and Google Ads to monitor website traffic levels, search queries and visits to our website so we can see which web content is popular with users. Google stores a user’s IP address (anonymously) on its servers in the United States, and neither City Road Therapy nor Google associate your IP address with any personally identifiable information.

Google Analytics mainly uses first-party cookies to report on user interactions on our site. These cookies are used to store non-personally identifiable information. Browsers do not share first-party cookies across domains. More information about Google’s cookie policy can be read at support.google.com/analytics/answer/6004245. 

Functionality cookies

These are cookies that automatically remember choices that users have previously made in order to improve their experience next time they visit a website.

Targeting or advertising cookies

These cookies are similar to performance cookies, in that they collect information about website users’ behaviour. However, this information is used at individual user level to advertise products and services to users on the basis of the behavioural information collected.

Links to other websites

Our website may contain links to websites run by other organisations, including the individual therapists who work from our practice at 335 City Road. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access those using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Contacting us

Please do not hesitate to contact us regarding any matter relating to this Cookies Policy or our Privacy Policy via email at kate.cityroadtherapy@gmail.com or you can call Kate on 07913 225598.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in February 2018.